A real person in Sydney reads every email.
Email support@filedreceipt.com and tell us what happened. If it's about a particular receipt, say which one (the supplier and date is plenty) and we'll look at it with you. We aim to reply within one business day, Sydney time.
A receipt read wrong. Tap it, fix the field, and file it. Filed remembers how you coded the supplier for next time. If a receipt won't read at all, "Read it again" tries once more, and you can always type the details in.
Forgot your password. Email support with the address you signed up with and we'll send you a link to set a new one.
Billing. Account menu → Manage billing opens your Stripe page to change the card, download invoices or cancel. A cancelled plan runs to the end of the month, and everything you've added stays put and can be exported any time.
Want your data. Account menu → Export a spreadsheet gives you everything as a CSV. Every receipt picture can be opened and saved from inside the app.
Want to leave. Account menu → Delete account removes everything, straight away. Export first if you need a copy.
Something to suggest. We'd like to hear it. The best features come from people who use it every day.
Your receipts are private. Support can't see them unless you ask for help with a specific one.
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